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Quality

Quality

 

Striving to deliver the highest quality and value in our projects, products, and services by being committed to a set of essential values.

 

  • Accountability and transparency: IPS is accountable for its interventions, accepting responsibility for them, disclosing the results of its practices in a transparent manner, while respecting the confidentiality commitments agreed with its customers.

 

  • Integrity: We believe that individually as well as a company we have ethical responsibilities as well as commercial ones. We are dedicated to working as a company that focuses on treating others as we would expect to be treated – with honesty, equity, integrity and trustworthiness.

 

  • Innovation and Development: Innovation is induced by changes in social perceptions of the mission and role of correctional services; changes in the legal frameworks; the introduction of new technology and processes; or the integration of external services and the cooperation with civil society organisations.

 

  • Capacity Building: IPS is dedicated to (i) human resources development – equipping individuals with the understanding, skills and access to information, knowledge and training that enables them to perform effectively; (ii) organisational development – managing structures, procedures and systems, not only within organisations but also between the different organisations and sectors (public, private and community); (iii) public policy – proposing legal and regulatory changes to enable organisations, institutions and agencies at all levels and in all sectors to enhance their capacities.

 

  • Cultural diversity: we take advantage of the culturally diverse environment in which we operate to breed innovation and growth. We rely on diversity of thought to find innovative solutions to new societal challenges as well as provide products and services that exceed our customers’ expectations, respecting all stakeholders and valuing the differences among them.

 

  • Continuous development and customer satisfaction: We implement business excellence and continuous improvement system that constantly enhances our products and services and satisfies the needs of our customers and stakeholders.

 

IPS’ Quality Policy is achieved through the implementation of the Quality Management System (QMS). We ensure full alignment of our QMS to ISO 9001:2015 quality standards and the principles of Business Excellence promoted by the European Foundation for Quality Management (EFQM).