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Quality

Quality

 

Striving to deliver the highest quality and value in our projects, products, and services by being committed to a set of essential values.

 

Accountability and transparency: We are accountable for our interventions, accepting responsibility for them, disclosing the results of its practices in a transparent manner, while respecting the confidentiality commitments agreed with customers.

 

Integrity:  We believe that individually as well as a company we have ethical responsibilities and commercial ones. We focus on treating others as we would expect to be treated – with honesty, equity, integrity and trustworthiness.

 

Capacity Building: We’re dedicated to:

  • human resources development – equipping individuals with the understanding, skills and access to information, knowledge and training that enables them to perform effectively;
  • organizational development – managing structures, procedures and systems, not only within organizations but also between the different organizations and sectors (public, private and community);
  • public policy – proposing legal and regulatory changes to enable organizations, institutions and agencies, at all levels, and in all sectors, to enhance their capacities.

 

Cultural diversity:  We harness the culturally diverse environment in which we operate to breed innovation and growth. We rely on diversity of thought to find innovative solutions to new societal challenges as well as provide products and services that exceed our customers’ expectations, respecting all stakeholders and valuing the differences among them.

 

Continuous development and customer satisfaction: We implement a business excellence and continuous improvement system that constantly enhances our products and services and satisfies the needs of our customers and stakeholders.

 

IPS’ Quality Policy is achieved through the implementation of the Quality Management System (QMS).  We ensure full alignment of our QMS to ISO 9001:2015 quality standards and the principles of Business Excellence promoted by the European Foundation for Quality Management (EFQM).